Partner Benefits
The platform brings a whole host of great tools and features to help you, your business and your customers take advantage of new technologies and streamline processesCustomer management made easy
Allfiled delivers a great online experience to your customers while helping you reduce administration costs, increase sales and retain total control over brand and marketing.
It’s a platform built of components, so you can choose what you elements you want and customise it to your business or target market. If you want Allfiled to do something it doesn’t out of the box then we can adapt it to suit your needs. Call us today to find out how Allfiled can give you an edge.
Intelligent Profiler
Not all customers are the same and there's more to them than how old they are and where they live. That's why organisations use different marketing techniques to target different groups of customers. The big question is how do you really know what a specific customer prefers?
Allfiled's Intelligent Profiler helps you create highly specific and targeted groups of consumers you can then message directly. You can apply thousands of parameters - income, gender, location, even what type of car or property they own, how big their family is and who their preferred brands and suppliers are.
Targeted Offers
A great deal of marketing activity consists of pushing as much material as budget allows to customers, and hoping the right groups are being targeted and that individuals are interested enough to respond.
Allfiled helps you pull customers to you by communicating with them about specific matters, for example via reminders. The Decisions Engine lets you rank communications and offers based on their importance as well as customer profiles, so the right offer always appears to the right customer.
Multiple Channels
Our customer driven approach lets you communicate with consumers like never before. You control all marketing and messaging via an easy to use administration interface from which you can promote to customers via their homepage, reminder emails or SMS alerts.
You can even message users outside the platform by using the Direct Communication component. This lets you send direct emails to your customers at any time, so you can market proactively, adaptively or reactively, at a moment's notice.
Cut Costs
Creating systems internally to help manage customers online can be prohibitively expensive, so is running large call centres and maintaining call systems yet providing good customer service is key to success.
Allfiled helps you cut costs by providing an off-the-shelf online communication platform. We can also create bespoke customer service components to help you automate certain processes and reduce costs even further.
Better Service
Consumers hate automated phone systems and outsourced call centres and, as a result, have come to expect businesses to provide an online service to deal with issues. Allfiled's Customer Feedback component provides an efficient e-care system for you and your customers to communicate and keep track of issues.
We can help you by quickly creating bespoke forms to deal with specific customer service issues which don't require direct communication with a service rep. This will help you deal with the bulk of issues, keeping your customer service reps free to deal with more unusual service requests.
Platform Integrations
We're specialists in system integrations so we can help you integrate Allfiled with your existing infrastructure, databases and customer service systems. Alternatively it can be a standalone platform, or you can use it to replace out-dated systems entirely.
By merging system databases you can even choose to populate a customer's Allfiled account with data so they don't need to add information, such as name and address, from scratch. This would also let you to know when they change their address, email or phone number, so you can keep your own records up to date.
Brand Building
If your brand means everything to you then Allfiled is the platform you need to realise its potential online. Allfiled can be tailored to your needs so your customers see your branding every time they use it.
Your brand can be applied across the platform as well as in every communication with the customer, whether it's by email or SMS.
Customisable
You control which communications customers see, who from, and when they see them. You can even choose which files they have access to, in case you want to limit them for any reason.
Using the administrative tools you can easily create versions of the platform which are appropriate to a specific demographic group, so the experience is personalised for the profile you want to target, even down to specific customers.
Direct Control
The powerful rules and partner profile administrative tools let you take direct control of customer communications with no need for technical expertise or experience, anyone IT-literate can pick it up within a few hours and we can provide in-house training to help your teams realise the potency of the platform.
Messages you want to get across to your customers or prospects can be created in minutes and profiles can be applied to them just as easily.
Increase Conversions
Allfiled is the perfect platform to help you leverage cross-sell and up-sell opportunities and increase sales. You can target customers and prospects based on their data and behaviour, then send them the right message at the right time. This will both increase sales and cut the need for expensive and hard-to-track marketing initiatives.
Allfiled also improves customer retention rates and loyalty by providing your customers with a system they find useful, saves them time and money and which is constantly reinforcing your brand.
Cross-Sell & Up-Sell
Our partners can generate additional revenue from customers by allowing them access to Allfiled's money saving services, such as car insurance and utility switching. Every time a customer purchases a product or switches a service you earn a commission.
Allfiled helps customers save money by reminding them when it's time to check for better prices or when contracts are about to expire and by providing clever tools which save the information they enter so they never have to type the same thing twice.
Virtual Marketplace
All Allfiled partner platforms are networked electronically to provide a powerful marketplace of consumers. This means you can sell your products to another Allfiled business partner's customers, where the necassary permissions exist, opening whole new customer bases to your business. We can even integrate your products into Allfiled, just like we have with car insurance and utility switching, so users can buy more easily.
Highly robust permission systems are in place to ensure your customers are ring-fenced from other partners unless you say otherwise.
Scalable
Allfiled has been designed from the outset to be secure, robust and scalable. Whether you want to take control of hosting or you want us to run it for you, we will help you make the right decision.
We can provide a full service including database and patch management, as well as full Escrow services.
Secure
Allfiled is hosted in a secure data-centre and regular external PCI compliance and penetration tests are commissioned to ensure it remains secure. Databases are also encrypted, so even in the unlikely attempt of a security breach all data is kept safe.
If you would prefer to control the database and hosting then we will provide you with our expertise to specify what is required for your needs. We will even help set it up for you.
Automatic Upgrades
When we add new features to the platform, perform an update, or you just want to purchase an additional component, we simply pass you the new version which automatically installs on your servers in minutes. This means that it's easy for you to host the system yourself, if you want to retain the platform in a data-centre of your choice.